Genting
Table of Contents
ℹ️ Genting Casino Review – Rating
| Legit and Fairness | 9.5/10 |
| Bonuses and Promotions | 8.5/10 |
| Casino-Style Games | 8.2/10 |
| Payment Methods | 8/10 |
| Trust and Safety | 9.2/10 |
| Customer Support | 8.5/10 |
| User Experience | 8.8/10 |
Our Rating: 8.7/10
🔎 Genting Online Casino – Overview
| Minimum Deposit | 10 EUR |
| Maximum Cashout | 10,000 EUR Per Month, 5,000 EUR Per Transaction |
| Payout Time | Few Hours Up to 7 Working Days |
| Payment Methods | Visa, Mastercard, Paysafecard, PayPal, Trustly, Skrill, Sofort, Apple Pay |
| Language Website | English (US and UK) |
| Game Titles | Over 6,000 |
| Game Types | Slots, Jackpots, Table Games (Roulette, Baccarat, Blackjack, Video Poker), Live Dealer Games, Megaways, Table & Cards |
| Welcome Bonus | 100% Up to £50 |
| Responsible Gaming | Freeze/Cooling-Off Limits, Self-Exclusion Limits, Deposit Limits, Reality Check, Time Limits |
⚠️Genting Casino Review – Restricted Countries
First of all, underage gambling is strictly prohibited at Genting online casino, as it is considered to be illegal – not just at this platform, but also at all licensed casinos around the globe.
So, you have to be at least 18 years of age to access this gambling platform.
In other cases, to join Genting online casino, you must have the minimum legal age in the jurisdiction in which you are viewing their website or using their services, provided the minimum age in your jurisdiction is not less than 18.
Any deposits made by minors (<18 years of age) will be considered illegal here.
In addition to age limitations, there are also territorial or geographical restrictions, meaning that not all players around the world can register and play real money games at Genting online casino.
Here are some restricted countries whose residents aren’t allowed to make deposits or play in real money mode.
- Austria
- Australia
- Bulgaria
- China
- France
- Germany
- Netherlands
- Greece
- India
- Italy
- Poland
- Portugal
- Russia
- Serbia
- Slovakia
- Slovenia
- Spain
- Switzerland
- Thailand
- Turkey
- Ukraine
- USA
Additionally, players from Slovakia are not permitted to play any of the games within the Live Casino section of the lobby.
You can view the whole list of restricted countries at Genting Casino’s website, so be sure to thoroughly read their terms and conditions prior to making any real money bet.
🎰 Is Genting Casino Legit?
Is Genting Casino legit, regarding its online presence, you may be asking? Is it a good solution to invest your time and money in this gambling platform that indeed delivers hundreds of slots and live games, or is it perhaps better to test your luck and gambling skills in another online casino?
Well, before we answer this question, we need to take a few steps back and give a brief historical overview of Genting Casino.
The first Genting Casino ever opened in Malaysia in 1965, with a dedicated mountain resort, Genting Highlands, which means that this gambling brand has been present in the industry for more than 50 years.
Today, Genting is one of the largest casino retail operators in the United Kingdom, with 32 land-based casinos in this country.
But Genting Casino’s territorial presence and footprint stretch way beyond the Old Blighty. Genting has casinos all over the world – in the US (including Las Vegas and New York), Singapore, China, and the Philippines.
During more than half a century in the gambling business, which is quite a long and reputable period for one casino, Genting has been recognized many times for their work in creating a fun and safe gaming environment by winning multiple industry awards.
Genting Online Casino as the Brand’s Web-Based Gambling Platform
Genting online casino, which was launched in June 2008 by the Genting Casino brand, aims to replicate the premium casino experience and traditional land-based Genting Casino values within the internet sphere, offering various slots, table games, live dealer games, and more.
The Genting online platform is part of the Skill on Net family. Skill on Net Ltd, founded in 2003, is a company registered in Malta under the registration number C50024.
With over 50 other reliable and user-friendly online casinos under its portfolio, Skill on Net represents one of the leading casino providers in the industry.
More importantly, Genting online casino holds a gaming license with account number 39326 issued by the Gambling Commission of Great Britain (UKGC or UK Gambling Commission).
This licensing detail is crucial, as UKGC is one of the most respected and trustworthy providers of gambling licenses in the world, but it is also one of the most difficult licenses to obtain.
In other words, a UKGC license is practically a medallion of trust, showing that Genting online casino is more than serious about player safety, responsible gaming, and financial integrity. This license indicates adherence to strict security protocols and fair gaming practices.
You should not mix Genting online casino management with the management of UK land-based Genting casinos, as all physical UK Genting casinos are owned and managed exclusively by Genting Casinos UK Limited, a company registered in England.
So, if you are still wondering is Genting Casino legit, we hope your dilemma is solved now.
Maybe Genting online casino doesn’t have as long a historical background as its land-based cousins, but that doesn’t change the fact that Genting online casino is a trustworthy, legitimate, and reliable gambling platform.
What About Genting Casino Reviews Complaints?
Although it is a legit casino with the most respectable gambling licenses in the world, not everything is rainbows and butterflies regarding the Genting online casino.
Not all players are satisfied with this online gambling platform, and some Genting Casino reviews complaints are proof of it.
Some players report negative experiences regarding customer support and contacting the representatives of this casino.
When it comes to complaints about bonuses and promotions, it’s kind of a mixed bag. Most players find the promotional offer great, but some users feel that there could be more bonuses available or that the winnings from spins are minimal.
Frequency of wins is also part of Genting Casino reviews complaints. In other words, some players suggest that winning consistently is a difficult task. Some players mention delayed withdrawals and struggles with the account verification, which overall negatively impacts their gambling satisfaction.
When It Comes to Genting Casino Reviews Complaints, We Want to Clear Up Some Things Here.
Genting online casino does not ignore or neglect any complaints related to their gambling services.
Actually, if players wish to make a claim or complaint, Genting Casino encourages them to do that as soon as reasonably practicable by contacting their customer support department.
If, in any case, players are not happy with the complaint decision made by Genting online casino, and players’ issues are related to a gambling transaction, they can contact eCOGRA, which is a UKGC-authorized Alternative Dispute Resolution (ADR) company whose ruling shall be binding.
If that’s the case, we recommend players read the eCOGRA policies and procedures, which are detailed on their website.
In addition, if there are some Genting casino complaints left on the third-party websites, like AskGamblers, Genting online casino almost always responds to them, making everything transparent and evident – even in cases where complaints were totally biased and unsubstantiated.
Always remember that Genting online casino complaints belong to the category of subjective thoughts and individual experiences. If one player had a negative experience with the Genting online casino, that doesn’t mean all other players had a similar experience with this platform regarding the same or identical problem.
After all, since no online casino is flawless, there should always be space for constructive criticism and complaints.
Generally speaking, the positive feedback about the Genting online casino outweighs negative complaints.
Responsible Gaming
Gambling should always be perceived as a form of entertainment. However, you should entertain yourself responsibly, as gambling is not a way to earn quick money.
It doesn’t hurt to repeat that you should never chase losses, play with money you can’t afford to lose, or gamble for money that should go toward rent, bills, or any other expense.
With this in mind, in our Genting Casino review, we found out that Genting online casino has one of the most comprehensive responsible gaming policies we came across.
All responsible gaming measures are grouped into 6 different categories:
- Player Protection Tools (Responsible Gaming Tools)
- Self-Assessment
- SafeMate
- Get Help
- Protecting Minors
- Protect Your Account
Responsible Gaming Tools
Genting online casino has the reputation of being a fair, transparent, and socially responsible gambling platform.
To safeguard players from playing irresponsibly, Genting online casino delivers the following player protection tools.
- Freeze/Cooling-Off Limits. If you need to take a break from playing and don’t trust yourself to stay away, you can use “Player Limitation” options. You can choose Freeze/Cooling-Off options, which you can choose from the following time frames – 24 hours, 1 week, or 6 weeks.
- Self-Exclusion Limits. If you choose to self-exclude yourself from gambling on this platform, then your account will never be active again unless you proactively request it. However, you cannot make this request within 180 days of setting the self-exclusion limit. To increase this period to up to 5 years (btw, you can choose 1, 2, 3, 4, or 5 years), you can contact Genting Casino’s customer support.
- Deposit Limits. During the registration process, you will have the option to restrict your daily, weekly, or monthly deposit amount to any amount you want.
- Reality Check. You have the option to set a “Game Status Reminder” message to your account and even select how many minutes there should be between each “Game Status Reminder” message. By enabling this responsible gaming tool, a message will appear across your game screen each time the number of minutes you choose passes. Game Status Reminders can be set for the following periods: 15, 30, 45, and 60 minutes.
- Time Limits. You will be logged out after an interval of time of your choice. If you would like to enable this timer, you need to contact the customer support department.
Additionally, Genting online casino offers GamStop help. It is a portal on which you can register yourself, temporarily or indefinitely, and once registered, you will not be able to gamble on nor receive any marketing material from any website that is licensed in Great Britain.
If you feel like the amount of advertising gambling material you receive through social media is overwhelming, Genting online casino offers a link to an organization, which can help you limit your exposure to advertising.
The same thing applies if you want to have some gambling blocks on your debit card(s).
Self-Assessment Test
A self-assessment test is a responsible gambling test that allows you to check if your gambling is starting to become a problem for you.
Safe Mate
Safe Mate is a new responsible gaming tool in this casino, which helps you track how much money you’ve spent, what you’ve won or lost, and how much time you have spent gambling over the last 6 months.
However, Safe Mate goes beyond just stats. It’s your personal gambling assistant who shows you, for instance, if your playing habits are changing, compares you to other players like you, and gives you a quick health check score.
Get Help
Genting online casino partners with third-party organizations that may be able to provide support and advice in overcoming gambling problems. We are talking about organizations such as:
- National Gambling Treatment Service
- Gamble Aware
- GamCare
- Gambling Therapy
- Gamblers Anonymous
- National Council on Problem Gambling
- Pay plan
Minors Protection
Like we mentioned at the beginning of our Genting Casino review, underage gambling is not permitted on this gambling platform, meaning that players under the age of 18 aren’t allowed to gamble.
This is why Genting online casino utilizes both automated and manual processes in order to verify the age of the player registering the account.
Any player under the age of 18 who registers an account will have their account closed immediately.
In addition, parents can install filtering programs on their computer to block certain software and websites, which will allow them to control the programs children view and use.
Some recommended filtering programs by the Genting online casinos are Cyber Patrol, GamBlock, and Net Nanny.
Account Protection
Strictly observed, these are not built-in responsible gaming tools, because they serve as tips on how to protect your account from unauthorized access.
For instance, we are talking about the following tips:
- Never tell anyone your email username or password;
- Always make sure you’ve logged out when you’ve finished playing;
- Leave the “Remember Password” box for your email account unchecked;
- Be extra cautious on the above when using a shared computer;
- Make sure all transactions have been made by you;
- If you suspect your account has been accessed by someone else, get in touch with support immediately.
Legit and Fairness Rating: 9.5/10
💰 Genting Casino Review – Bonuses and Promotions
Genting online casino offers two categories of bonuses and promotions. One is for the new players, and the other category is designed for all (returning) players.
When you create an account, from day one you have plenty of welcome offers to choose from – the Welcome Bonus, Free Spins (including Fishin’ Frenzy Free Spins, which is a separate offer), and Free Bets.
Each of these welcome offers is suited to a different type of player, allowing you to pick the one that best suits your playstyle.
The good news is that once you’re finished with the welcome bonus offer, the bonuses don’t stop coming for returning players. We are talking about the Prize Twister every Friday, Daily Prizes, and Seasonal Offers.
Let’s take a closer look at the whole promotional offer at Genting online casino.
Welcome Bonus (100% Up to £50)
A solid welcome bonus offer is always welcome. At Genting online casino, you get a match-up welcome bonus, which means this casino will match 100% of your first deposit up to the value of £50.
This is a first deposit only bonus.
Compared to welcome bonus packages available in other online casinos, where the welcome offer can go much higher, we have to admit that Genting Casino’s welcome match-up bonus is not that impressive.
But it’s still a gift and real bonus money, so don’t throw it away just because you’ve seen a more generous welcome bonus offer elsewhere.
This bonus will be automatically credited to your account upon your first deposit. So, basically, this is a default welcome offer and does not require you to enter any codes, but you can choose to cancel it any time.
To claim this bonus, you have to deposit at least £10, with the maximum bonus amount of £50. Also, you need to wager 30 times the deposit amount plus the bonus amount. Slot games count 100% toward wagering requirements, while any other game counts 10%.
Also, you need to fulfill the wagering requirements (30x d+b) within 30 days, which is a reasonable period.
The maximum bet is 10% of the bonus amount or £5, while the minimum bet is £0.10. Players need to claim the bonus before using deposited funds.
132 Free Spins
This is another Genting Casino welcome offer that comes with your first deposit. However, you cannot combine it with the previous welcome bonus offer.
Make your first deposit of £10 or more, and you will receive 132 free spins you can use on the Big Bass Bonanza game.
However, to claim this bonus offer, you also need to enter a special bonus code.
In addition, you need to wager 60 times the free spin winnings amount within 30 days, and only slot games count. Spin value is £0.1.
The maximum bet is 10% of the free spin winnings amount or £5, while the minimum bet is £0.10. You must use free spins before using deposited funds.
Free Bets (100% Up to £50 + 10 Golden Chips)
If you love playing more than just slots, then the third welcome bonus offer is your go-to choice.
It features both a 100% match-up bonus up to £50 and 10 casino free bets (golden chips) on a selection of live casino games when you enter the special bonus code upon making your first deposit.
The minimum deposit required to claim this welcome offer is £10.
The wagering requirement is 30 x the amount of deposit plus the bonus amount. You have to meet the wagering criteria within 30 days.
The maximum bet value is 10% of the bonus or £5, whichever is lower, while the minimum bet is £0.10.
The 10 casino free bets are actually golden chips with a value of £0.25 each.
You can use these golden chips on PlayTech Live Table games, excluding Live Slots, Buffalo Blitz, Everybody’s Jackpot, and Deal or No Deal.
100 Fishin’ Frenzy Free Spins
This is another welcome bonus offer, which is separate from the 132 free spins we talked about earlier.
You can get 100 free spins for Fishin’ Frenzy, the popular fishing-themed slot, upon making your first deposit. However, you do need to enter a special promo code to get this bonus.
The minimum deposit required to claim this bonus offer is £10, with the spin value of £0.1.
A wagering requirement of 60x applies to all winnings generated by these free spins.
To meet this wagering requirement, you must wager an amount equal to your free spin winnings 60 times within 30 days of activating the bonus.
The maximum bet is 10% of the free spin winnings amount or £5.00 – whichever is lower. But the minimum bet value is £0.10.
You have to use your free spins before you play with money in your account. Always keep in mind that these free spins apply to Fishin’ Frenzy only – no other slots.
Prize Twister (Every Friday)
Prize Twister is a reward-giving slot machine that players can only spin when awarded. Also, Prize Twister spins are free and cannot be purchased, meaning you must earn them by depositing, playing casino games, or participating in promotions at Genting online casino.
The prize machine has three levels, and, besides free spins, Prize Twister can award players with instant cash prizes and a top payout of £25,000! So, basically, it’s a random prize.
This bonus offer is available once every Friday upon making a successful deposit on that day.
After making this deposit, check the “Rewards” section to discover a great range of fantastic items to redeem, including your Prize Twister spin.
However, it is important to note that not every Prize Twister spin will yield a winning result, but it also won’t stop you from withdrawing your deposit sum.
Daily Prizes (Drops and Wins)
With this Drops & Wins promotion, you have the chance to win from a monthly prize pool of €2,000,000!
All you need to do is play eligible Pragmatic Play slots, casino games, and game shows to win randomly triggered cash bonuses from the monthly pool. In other words, prizes can drop randomly on any participating game.
Remember that the results of any online casino game featured in this promotion are completely dependent on chance, meaning that no amount of bonuses will ever be able to change that.
Seasonal Offers
New and existing players at Genting online casino can enjoy a variety of seasonal promotions.
For instance, there are always special promotions on Black Fridays. But that’s not all, folks!
Genting online casino features exciting seasonal offers for Easter, Christmas, Halloween, Mother’s Day, Valentine’s Day, and much more.
If you like to be surprised with seasonal promotions throughout the year that are packed with amazing prizes, including real money, free spins, matchup bonuses, and more, then you’ll be thrilled with Genting online casino.
VIP and Loyalty Program (Members’ Club)
Genting online casino offers a simple loyalty program, which is called Members’ Club.
The Genting Casino Members’ Club is open to all players, any time, regardless of your level of “casino expertise”.
However, access to the Members’ Club is by invitation only, meaning you can join the Genting Casino’s loyalty program once the management of this gambling platform sends you an email of invitation.
Genting online casino appreciates the loyalty of their players through their activity on the website. To maintain your VIP status or to climb higher on the VIP ladder, you need to be active.
Once you become a member of the Genting Casino Members’ Club, your activity status will be evaluated every month. If you become less active, chances are you are going to lose your Member’s Club status and all the privileges that come with that status.
The table below shows how the loyalty program at Genting online casino works:
As you can see, there are six different levels: Bronze, Silver, Gold, Platinum, Diamond, and Royal Diamond. The Member’s Club functions as a points-based system – the more points you earn, the higher your VIP status will be.
Perks of this VIP program include special bonus offers, higher deposit limits, exclusive tournaments, birthday bonuses, faster payouts, and the ability to withdraw more money (higher withdrawal limits).
One of the major perks of the Genting Casino Members’ Club is a personal account manager who will ensure to deliver tailor-made rewards just for you.
Not only that, but if you walk your way to the Royal Diamond level, Genting online casino will reward you with some luxury prizes – from holidays to top locations like Paris and Dubai to brand-new TVs, laptops, phones, VIP tickets to music concerts and sporting events, mega spins, and more.
So, it’s pretty much a straightforward loyalty program.
Also, Genting online casino doesn’t push the spend-to-earn loyalty system, meaning that this gambling platform doesn’t force their players to spend more money in order to get exclusive and personalized perks.
Instead, Genting online casino nourishes a more relaxed approach over a rigid points system, making players feel more recognized, appreciated, and valued for their loyalty and play.
Inactivity Penalties
But always remember that inactivity is your biggest enemy when it comes to your VIP status and your account overall.
Genting online casino will consider you inactive if you haven’t accessed your account for 6 consecutive months.
If that’s the case, Genting Casino can apply a fixed fee per month according to the table below until your account becomes active again.
| CURRENCY | FEE AMOUNT |
| USD, EUR, JOD, BHD, KWD, OMR, TRY, COP, GEL, IQD, RON, NZD, MYR, SGD, SKK, PLN, LTL, LVL, HUF, EEK, CZK, BGN, ILS, GBP, CHF, CAD, AUD | 5.00 |
| QAR, SAR, AED, PEN | 20.00 |
| HKD, UAH, NOK, SEK, DKK, MAD, ZAR | 50.00 |
| MXN | 100.00 |
| THB | 250.00 |
| RUB | 350.00 |
| INR | 400.00 |
| ARS | 500.00 |
| JPY | 750.00 |
| NGN, CLP | 5000.00 |
You can avoid these fees simply by logging into your account.
Also, 30 days prior to the fee being charged, Genting online casino representatives will contact you via email to warn you about your inactivity and possible fees.
If your account balance is already zero, no fee will be charged.
Bonuses and Promotions Rating: 8.8/10
🎮 Genting Casino-Style Games
Genting Casino hosts an extensive game library with over 6,000 casino-style games, which include a wide array of slot games, table games, and live dealer games that are streamed directly from the floor of the land-based Genting casinos in Manchester, Palm Beach, Birmingham, and others…
Also, the selection of games is powered by leading casino game providers, such as Pragmatic Play, Evolution Gaming, PlayTech, NetEnt, Relax Gaming, and Play’n’Go.
We also like the regular updates on the game collection, as new games are added almost every single week. As a matter of fact, 100 new games are released each month.
The latest casino technology is used to “fuel” these games that are built for play across all desktop and mobile devices, offering fast load time and fully responsive play.
Slots
From more challenging high-volatility slots to more playful low-volatility options – Genting online casino has got you covered, which fits with Genting Casino’s chain of land-based casinos.
This gambling platform offers a diverse catalogue of slots, giving new players and returning ones plenty of options.
When you head over to the “Slots” category at Genting online casino, you will come across a scroller offering you the “Most Played Slots”.
These are basically the most popular slot games at Genting Casino, which is a great starting point for players who are looking for slot recommendations.
The most popular slots are Fishin’ Frenzy the Big Catch, Thor the Trials of Asgard, Big Bass Splash, Fluffy Favourites, Rich Wilde and The Book of Dead, and Big Bass Bonanza.
All online slots use a Random Number Generator (RNG), which is used to create multiple random sequences in a fraction of a second to ensure that online slot machines play fairly and not in a fixed pattern of results.
This means that the final outcome of any slot game and your luck are based only upon mathematical algorithms.
The slots with the highest return to player (RTP) percentages include Rainbow Riches Pick ‘N Mix (98%), Mega Joker (99%), 1429 Uncharted Seas (98.6%), Jokerizer (98%), and Blood Suckers (98%).
All in all, Genting Casino is truly an exciting gambling platform for any slot lover, as it offers a huge collection of slots worth exploring.
New slot games are regularly added, which means there’s always something exciting to discover in the Genting online casino’s slots category.
Jackpots
Jackpots are also a highly popular section of Genting Casino’s slots portfolio. Genting online casino offers a wide variety of jackpot slots, from jackpot king slots to daily jackpot games.
Actually, jackpot king slots are the most common form of progressive jackpot slots, where players don’t just win fixed prizes but also have the chance to win cumulative prizes, which are collected from all players of the game.
Jackpot slots at Genting online casino offer you a chance of winning progressive prize pots and daily prize pots, which can sometimes exceed prizes of £1,000,000.
The most popular jackpot kings at this gambling platform include Eye of Horus the Golden Tablet, Fishin’ Frenzy the Big Catch, Divine Fortune, Rainbow Riches: Pots of Gold, Bankin’ Bacon, Diamond Mine Megaways, and others.
Table Games
Genting online casino likes to keep things simple and in a traditional casino form.
Table games are a pure example of it, with a decent variety of options. The primary focus is on classic casino real money table games – roulette, baccarat, blackjack, and video poker.
- Table Roulette Games: 20p Roulette, European Roulette Pro Special, American Roulette Pro, French Roulette Pro, First Person Lightning Roulette;
- Table Baccarat Games: First Person Golden Wealth Baccarat, First Person Prosperity Tree Baccarat, First Person Baccarat, First Person XXXtreme Lightning Baccarat;
- Table Blackjack Games: European Blackjack Turbo, First Person Blackjack, European Twenty One Blackjack, VZN Blackjack 1, Studio 21 VZN Blackjack 1;
- Table Video Poker: 2 Ways Royal Video Poker, Deuces Wild 3 Hands, Joker Poker, Aces & Faces 3 Hands, Jacks or Better 3 Hands;
Live Dealer Games
Genting Casino has a unique feature within live dealer games.
Their live casino games are streamed directly from various Genting venues: Palm Beach Casino, Manchester, Resorts World Birmingham, Birmingham China Town, and Forty Five Kensington.
In other words, you can play live games with live croupiers from real Genting casino physical locations. That’s something you don’t see every day in the online gambling industry.
Apart from that, Genting online casino offers a solid range of live gaming options, with popular games such as live roulette, live blackjack, live baccarat, and contemporary live game shows.
These live games are really well matched up with the latest technology and HD graphics to give you an immersive, action-packed experience from the comfort of your home.
Here are some live games available on this gambling platform at the time of writing our Genting Casino review.
- Live Roulette: Mega Fire Blaze Roulette, Live Roulette by PlayTech, x1000 Quantum Roulette, Evolution Lightning Roulette, Fortune Roulette, Immersive Roulette Deluxe;
- Live Blackjack: Studio21 Clubs Blackjack, Studio21 Diamonds Blackjack, Blackjack B by Evolution, Blackjack Classic 9, ONE Blackjack;
- Live Baccarat: Always 8 Baccarat, Speed Baccarat 5, Baccarat 2, Speed Baccarat 1 NC, Vegas Live Baccarat;
- Live Table and Cards: Playtech Live Lobby, 2 Ways Royal Video Poker, Mines, Vegas Fire Blaze Blackjack Live, Deuces Wild 3 Hands;
- Live Game Shows: Adventures Beyond Wonderland, Crazy Time, Sweet Bonanza Candyland, Mega Wheel, Quantum Roulette Live by PlayTech, Evolution MONOPOLY Live, Ice Fishing Live;
Special Genting Casino Features
Besides casino-style games, we found out in our Genting Casino review some innovative features available at this gambling platform, which are designed to keep players entertained as they play games.
Casino Tournaments
Genting online casino offers daily and weekly slot-based tournaments, including buy-in and free roll options.
This means there are free entrance tournaments, buy-in tournaments (for £1), and limited-time event specials.
All you have to do is log into your account, visit the “Daily Picks” section, and click on the tournaments tab.
My Levels
Remember we told you Genting Casino appreciates players’ activity? Well, “My Levels” is an exciting feature designed to reward loyal and returning players simply for playing.
So, the key to leveling up is simply to play. Each level attained gives bigger and better rewards, with no chance of dropping levels, meaning that the only way is up.
All you have to do is play any casino game, which will earn you points. You need at least 125 points to climb up to level 1.
Yes, higher wagers will give you more points, but regardless of your budget or wager size, each round or spin will still contribute to your process.
Daily Picks
“Daily Picks” is a convenient feature that gathers all promotions, offers, and events all in one place, including seasonal and special promotions.
Basically, this feature gives you clear and easy access to the wide range of promotions for your favorite casino games.
By heading to the “Daily Picks” tab of your account, you’ll see a selection of current promotions designed for your casino taste.
You can access the “Daily Picks” feature from both desktop and mobile browsers. We especially appreciate the fact that you can also track your progress in current promotions plus the time remaining to take part through this feature.
Safe Mate
We already mentioned a “Safe Mate” feature when we discussed responsible gaming tools.
Safe Mate is your handy “gambling buddy” whose job is to help you make responsible and informed choices while gambling at Genting online casino.
This feature can show players from the last 7 days up to 180 days ago:
- Their win-to-loss ratio;
- The amount deposited;
- The amount withdrawn;
- The number of days playing;
- The general length of their gaming session(s).
When you have the insights into your gaming habits, most likely you will make informed gaming choices, whether that’s reducing your expenditure, limiting play to certain days, and so on.
Within the Safe Mate, you can apply daily, weekly, and monthly deposit limits; a self-exclusion ban for 24 hours; and reminders from every 15 to every 90 minutes to help keep track of time.
Lite Play
If you’re a casual or small-budget player with a low-wager betting style, “Lite Play” is the perfect casino feature for you.
This feature gathers a selection of casino games and limits their maximum bet per spin at £2.
This means that players of all styles (not just casual players), skill levels, and budgets can access this feature and try out some new titles!
The “Lite Play” feature, which recommends games and highlights trending games, is accessible on all devices.
Hot or Cold
Lastly, the “Hot or Cold” innovative feature dedicated to slots showcases the games that lots of players are enjoying and that are paying out well (Hot Games), but also indicates those games that few players are spinning and that are not paying out that well.
In other words, the “Hot or Cold” feature displays casino games with the highest payout rates as the hottest and the games with the lowest payout rates as the coldest.
Games with a flame next to them are considered ‘Hot’ when the flame is larger. The hottest three games – hot, sizzling, and on fire – will be shown.
The same system applies to cold games. The top three cold games are cold, frosty, and freezing.
If the snowflake – which indicates the “Cold” game – is icier, the game is colder.
The “Hot or Cold” feature is constantly updated in real time, showing the current performance of games at Genting online casino as well as the number of rounds played in a convenient at-a-glance format.
Casino-Style Rating: 8.2/10
💵 Genting Casino Review – Payment Methods
Genting is a fiat-only casino, which means that this gambling platform accepts only traditional fiat currencies, or as some players would say – real money.
If you’re a crypto-savvy casino player, then you should test your luck elsewhere, like in Cloudbet Casino, Wild.io Casino, or perhaps Bitstarz Casino.
Being a UK-based casino, by default, your account at Genting online casino upon creating it will be in GBP (Great Britain Pound). However, GBP is not the only supported currency on their website.
If you make a first deposit in any other currency, your account currency will be updated to that one. Some accepted currencies are the following:
- Euro (EUR)
- Swiss Franc (CHF)
- New Zealand Dollar (NZD)
- United States Dollar (USD)
- Australian Dollar (AUD)
- Canadian Dollar (CAD)
- Danish Krone (DKK)
- Swedish Krona (SEK)
- Norwegian Krone (NOK)
- South African Rand (ZAR)
- Russian Ruble (RUB)
But remember that this currency list is non-binding and can be changed.
Genting Casino offers several payment methods:
- Visa/MasterCard
- Paysafecard
- PayPay
- Trustly
- Skrill
- Neteller
- Sofort
- Apple Pay
Deposit Methods
Genting Casino features a standard minimum deposit of 10 GBP/EUR, which is a common practice among UK casinos.
That also means that a minimum deposit is 10 AUD/CAD/CHF/USD/NZD, 100 DKK/NOK/SEK/ZAR, or 700 RUB.
After you make a deposit, you will receive email confirmation of the transaction, and afterwards you will be able to play immediately in Real Money Mode.
Genting online casino may carry out KYC (Know Your Customer) procedures when you make any deposit, which can be an issue for players who like to play anonymously.
Any or all of the following documents may be required as proof of identity for the KYC procedure:
- Copy of identification card
- Copy of driver’s license
- Copy of the front of the credit/payment method card being used to make the deposit (the middle 8 digits may be blanked out)
- Copy of up-to-date utility bill clearly showing name and address
- Bank statement
- Signed deposit confirmation form
- Credit card/payment method statement (showing the recent transactions that were made to Genting online casino)
In addition, Genting online casino can contact players to verbally verify any deposit made!
For a casino that requires a pretty reasonable minimum deposit cap, these deposit-wise verification procedures can be considered rigorous and strict.
The good news is the minimum deposit limit is low, judging by the industry standards. If it was in any case higher, these harsh KYC procedures could potentially put off players from this gambling platform.
It’s good to know that there are no fees charged on deposits. Also, the depositing procedure is quite simple, as it takes only a minute, and the money will be instantly credited to your account after the transaction.
Withdrawal Methods
The minimum withdrawal amount is 20 EUR/GBP, or 20 AUD/CADCHF/USD/NZD, 200 DKK/NOK/SEK/ZAR, or 1,400 RUB.
Withdrawals can only be made if you have a real money account, meaning that you made at least one successful deposit.
The KYC procedure is mandatory upon making any withdrawal.
In other words, to make a successful withdrawal, you need to provide Genting online casino with the following documents:
- Copies of proof of address;
- Proof of ID
- Proof of ownership of the payment method used
- Evidence of the source of funds used for gambling
All these documents Genting online casino also needs to approve before any withdrawal.
In order to have an uninterrupted gaming experience, Genting Casino suggests players upload these prior to placing a withdrawal.
The maximum withdrawal amount per month (30 days) is 10,000 EUR. However, the maximum withdrawal amount per transaction is €5,000.
Withdrawal times vary, depending on the payment method used.
For instance, withdrawals made via e-wallets and Trustly can take anywhere from a few hours to 24 hours. For credit/debit cards, bank transfers, and Apple Pay, payout time can take anywhere between 2 and 7 working days.
But if you win big (€5000 or more), or you are a lucky jackpot winner, it may take longer to process the withdrawal request in order to verify the win.
You will not be charged a fee when making withdrawals via credit/debit cards (VISA, MasterCard) or e-wallets (Skrill, Neteller, Paysafecard).
However, for bank transfers, you will be charged with a £10 fee up to a withdrawal value of £500. If you want to make a withdrawal via bank transfer with any amount higher than £500, there will be no additional fee charged.
We discovered in our Genting Casino review that a fee of 5 EUR will be charged for withdrawals made without prior real money activity.
Payment Methods Rating: 8/10
🛡️ Genting Online Casino – Trust and Safety
We will say it once again – Genting online casino is regulated by the UK Gambling Commission.
This is important, as the UKGC license guarantees the highest level of safety, security, and trustworthiness.
The UKGC license is practically a synonym of trustworthiness, as it requires casino operators to implement robust player protection measures, including SSL encryption, fairness algorithms, and responsible gambling tools.
Genting Casino, in its physical sector, has the long-standing reputation of a safe gambling environment, which further reinforces Genting online casino’s legitimacy and security.
Genting online casino employs SSL encryption, meaning that all your data – personal and financial – will be treated as confidential and will not be sold to third parties.
In other words, all information you share with Genting online casino will be kept safe from any unauthorized access, meaning that all your banking and personal details won’t fall into the wrong hands.
Keep in mind that the Genting online casino is required to keep your funds secure through the use of segregated accounts.
Your funds will go into a separate trust account, meaning that your money will be safe and sound even in the worst-case scenario, that is, if Genting Casino goes bankrupt.
We already mentioned that Genting online casino uses an RNG-certified program, which is an algorithm that introduces unpredictability into game outcomes. This means that the results of the games are unbiased, impartial, and cannot be rigged.
In addition, Genting online casino has its software certified for fairness, which is, in this case, by eCOGRA.
Are the VPN Use and Bonus Hunting Allowed?
During our Genting Casino review, we thoroughly investigated the terms and conditions of this gambling platform.
There’s not any official statement that mentions the use of VPN. However, the absence of an explicit VPN clause does not mean that Genting Casino is VPN-friendly.
Nevertheless, Genting online casino does mention something that suggests using a VPN may violate the policy of this platform.
“You agree that if, in our opinion, any suspicious, improper, fraudulent, or unlawful activities are attempted and/or performed through the use of our services, we will be entitled to terminate and/or block your account and seize all funds available through that account.”
If you attempt to bypass the geographical barriers by using the VPN, this may raise a suspicion, which can result in your account being flagged for manual review.
With the restricted countries policy and this clause, we can say that Genting is not a VPN-friendly casino, as this gambling platform employs some measures for detecting and dealing with IP or location inconsistencies.
However, the bonus hunting, as a strategy of exploiting bonuses and promotions, is strictly forbidden. This is widely known as bonus abuse.
As a matter of fact, Genting online casino does not have any tolerance for bonus abuse and fraudulent activity. For instance, any attempt to register multiple accounts to gain bonus money will be deemed as bonus abuse.
If any bonus abuse or fraudulent activity is suspected, Genting online casino can remove all bonuses and winnings from that account, and ultimately, the player who’s been identified as a bonus hunter can get his account suspended.
Trust and Safety Rating: 9.2/10
🛠 Genting Casino Customer Support
Genting online casino offers several customer support channels.
| CUSTOMER SUPPORT CHANNEL | AVAILABILITY | RESPONSE TIME |
| Live Chat | 6 AM – Midnight (7 Days a Week) | 3-5 Minutes |
| 24/7 | Several Hours | |
| Report a Problem | 24/7 | N/A |
| FAQ | 24/7 | N/A |
| Social Media | 24/7 | N/A |
| Phone Support | No Contact Number Available | N/A |
The live chat support is present but is not available 24/7, which is a huge difference compared to the vast majority of online casinos.
Genting online casino’s live chat is available from 6 AM until midnight, 7 days a week.
You can use this customer support channel only if you have an active account on their website, because guests don’t have access to the live chat support feature.
First, you will be connected to a chatbot that is able to process basic queries. But, if you have a more difficult query, you will be connected to the human agent within a couple of minutes. Also, the response times are pretty fast, and they take around 3 to 5 minutes on average.
Generally speaking, the live chat support is helpful, professional, and effective if you’re dealing with an issue that needs a prompt fix.
However, if you’re dealing with a more complex issue that requires time to be solved, email support is your best option. You can contact the representatives of this casino via contact@gentingcasino.com.
But arm yourself with patience, as replies are not the fastest. You can wait up to several hours to receive a response, so don’t hope for an immediate answer.
An FAQ section is not called like that at Genting online casino. It’s simply called “Help”.
Regardless, the nature of this page is a thorough and detailed FAQ section that covers various topics – from promotions and rewards, games and payment methods to documents, accounts, and technical issues.
If you’re experiencing any problem using Genting Casino’s website, you can report it by completing the special form.
Although you are allowed to report problems with any aspect of Genting online casino’s website via live chat or email, the management of this casino thinks it’s a better idea to do it this way, as it can help them improve their customer experience.
Finally, Genting online casino features links to their social media channels (Instagram, Facebook, and X), which allow you to connect with other players but also reach out to the representatives of this casino.
Customer Support Rating: 8.5/10
📲 User Experience
While the vast majority of online casinos try their best to be unique regarding their look and overall website design, Genting online casino doesn’t even bother to be different in this sense.
And sticking to the basis is not necessarily a bad thing at all if you know what you want and if you don’t really care about the visual aspect, as long as you enjoy playing games and the functionality of the website.
Ordinary Design and Basic Look
Some players would argue that Genting Casino’s design doesn’t have a strong character or personality, but again, it all depends on what you’re looking for in one casino website.
Many players actually prefer the unpretentious and humble design of the online casino, which is a trait Genting online casino leans toward.
Maybe a bit of the website’s charisma and artwork could make Genting online casino stand out in the competitive online gambling arena, but that doesn’t change the fact that the website works smoothly, with fast loading times and outstanding, high-quality game graphics.
Genting casino’s website features a white background with well-packed red, black, and grey accents. The entire color scheme is quite simple and easy on the eyes, which is always a big plus.
More importantly, Genting’s website is not overpacked with multiple categories and sections, and this online casino has generally made good use of its space.
Even though the overall generic design of the website and its basic appearance will probably not leave an everlasting impression on you, navigation is intuitive and straightforward, which allows players to have a user-friendly experience.
Great Functionality of the Website
By clicking on the three lines located at the upper-left corner of the home page, you will open the left-hand sidebar menu with the main categories: Online Casino, Live Casino, Venues, Insights, Promotions, Features, Leaderboard, and Members’ Club.
As expected, the convenient search bar is also available at the top of the website, but what we don’t like is the lack of any filtering options.
In other words, you can’t narrow down your search based on the game provider, or the games popularity, novelty, or alphabetical order.
You need to type in the exact name of the game you wish to play, which is not a great solution, especially for players who would like to experiment with games.
Speaking of experimenting, games are available in real money mode and practice mode. In real money mode, you have to wager real money. But the practice mode is basically a demo mode, which allows you to test games first, prior to spending any real money.
During our Genting casino review, we had no issues whatsoever with lags, bugs, or loading delays. All pages and games respond quickly.
The category “Venues” will show you all land-based Genting casinos in the United Kingdom.
“Leaderboard” is also an interesting feature that showcases the top 100 winners at Genting Casino. Names of the winners are anonymous, but you can see the amount of their winnings, when they won that money, and on what game.
This feature is regularly updated, based on the winnings.
The “Insights” represents an informative section of this casino, featuring ultimate casino guides and the latest news in the casino industry.
We find this to be quite a useful category that fits perfectly into the overall philosophy of the Genting Casino.
Is There a Native Genting Casino Mobile App?
Most online casinos tend to be as modern as possible, but without having a dedicated and downloadable mobile app.
Interestingly enough, Genting online casino sticks to the traditional gambling values matched up with its land-based cousins, but this gambling platform offers a native mobile app you can download from the App Store or Google Play.
So, after our in-depth examination of the desktop interface, we moved on to the mobile version of Genting Casino.
Genting Casino offers not one but two mobile apps: the Genting Casino Mobile app that offers on-the-go gaming with over 6,000 online slots and live games, and the My Genting app, which gives you access to exclusive discounts and rewards at your local Genting Casino venue.
Both of these apps are well-optimized for mobile devices, but the focus is on the first one, the Genting Casino Mobile app, which indeed offers great functionality and ensures seamless performance, even with a weaker mobile connection.
Due to the proper optimization done by Genting Casino software developers, Genting Casino’s website fits perfectly on smaller screen sizes.
You can easily download the app, register, make deposits, and enjoy a variety of games with fast loading times and no glitches or freezes, which is always appreciated.
Let’s just mention that with the My Genting app, you can get exclusive rewards at your local Genting Casino venue. For instance, you can get 10% off all drinks and access to special offers and promotions tailored to you.
User-Experience Rating: 8.8/10
📝 Genting Casino Review – Final Verdict
This is the end of our Genting Casino review, which means it is time to wrap up our overall impressions about this platform.
In our experience with Genting online casino, we honestly think that this is a solid and decent gambling platform with both advantages and drawbacks.
Genting online casino is a reputable, trustworthy, and legitimate gambling site with one of the strongest gambling licenses in the entire industry.
With a long history of the Genting brand itself and adherence to traditional casino values, Genting online casino features one of the most comprehensive responsible gaming policies we’ve seen so far.
Overall, the nature of simplicity, minimalism, and straightforwardness permeates almost all segments of the Genting online casino.
The welcome bonus offer, while clean and transparent, may not be the most generous one compared to other online casinos.
We admire the fact that the Genting online casino doesn’t have the aspiration to be different at all costs, but at the same time, it wouldn’t hurt to give the website’s look a discreet touch of unique character.
One of the greatest things about this casino, in our opinion, is that live casino games are derived from real and actual UK land-based Genting casinos, which makes this casino really stand out in the crowded casino world, as it offers an exciting and authentic live gaming atmosphere.
Payment methods, with completely reasonable minimum deposit and maximum withdrawal caps, are more than solid. But we think that Genting Casino could benefit more by adding more banking options.
Customer support does a good job, and a native mobile app is rarely seen in the casino world, especially if that app comes from a traditional-based casino like Genting.
Overall, the positive sides of Genting online casino definitely outweigh the negatives, as this gambling platform offers a fair, reasonable, and thrilling gaming experience.
We highly recommend giving it a go so you can see for yourself if this platform suits your gambling style.
Final Rating: 8.7/10
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