Goldwin Casino Review

ℹ️ Goldwin Casino Review – Rating

Legit and Fairness	5/10
Bonuses and Promotions	5.5/10
Casino-Style Games	5.5/10
Payment Methods	4/10
Trust and Safety	5.5/10
Customer Support	5/10
User Experience	7.5/10

Our Rating: 5.4/10

🔎 Goldwin Casino Online – Overview

Minimum Deposit	20 EUR/USD
Maximum Cashout	2,000 EUR/USD per transaction
Payout Time	24-48 hours, 3-5 days for Bank Transfers
Payment Methods	Sofort, MiFinity, Trustly, Paysafecard, Ecopayz, MuchBetter, Bitcoin, Netteler, Skrill, VISA, Neosurf, Interac, Cashtocode, Giropay, MasterCard, Jetonbank, Zimpler
Language Website	English, German, French, Spanish
Game Titles	Over 5,000
Game Types	Slots, Live Dealer Games,
Welcome Bonus	250% Up to 600 EUR + 750 No Wagering Free Spins
Responsible Gaming	Financial limits, Session Time limits, Self-exclusion

⚠️Goldwin Casino Review – Restricted Countries

Like any other online casino, Goldwin casino online doesn’t allow players from certain countries to access this platform, if players are located in prohibited jurisdictions.

Actually, Goldwin casino explicitly states in its Terms & Conditions that if a player attempts to evade this restriction (e.g. by using VPN, proxy or similar service that masks or manipulates the identification of your real location), it is considered a breach of their rules and may constitute a criminal offense under applicable laws.

However, the good news is that Goldwin casino online allows players from most countries worldwide to join this platform.

Nevertheless, here are some of the restricted countries at Goldwin casino: 

• Romania
• United States of America
• Israel
• Spain
• Ukraine
• Hungary
• Bulgaria
• Ireland
• Estonia
• Sweden
• Switzerland
• Belgium
• Luxembourg
• Curacao
• Netherlands
• France and French territories
• Lithuania

Unfortunately, restrictions don’t end here. 

Players located in the following countries are not eligible to claim any type of bonus: 

• Belarus
• Brazil
• Belgium 
• Bulgaria
• China
• Croatia
• Bosnia & Herzegovina
• Dominican Republic
• Indonesia
• Macau
• Malaysia
• Mauritius
• Mexico
• Pakistan
• Kazakhstan
• Thailand
• India
• Russia
• Poland
• Serbia
• Peru
• Ukraine
• Bangladesh
• Tunisia

Last, but not least, in this Goldwin casino review, we have discovered there are some NetEnt restrictions, which mean players from certain countries can’t use content or play games from this well-known software provider in the iGaming industry. 

These countries include, but are not limited to:

• United States of America
• United Kingdom
• Spain
• France
• Italy
• Afghanistan 
• Albania
• Israel
• Tunisia
• Singapore
• Iran
• Hong Kong
• Australia

🎰 Goldwin Casino Online – Legit and Fairness

The most important player-wise part of our Goldwin casino review is revealing whether this casino is legit or not. 

Upscale Entertainment Ltd is the company behind the Goldwin casino, which owns and operates this platform under the registration number 15924.

Goldwin casino online holds a license and is regulated by the Government of the Autonomous Island of Anjouan, Union of the Comoros. 

Now, what does all this mean?

First thing you should know is that the Anjouan gaming license represents an official permit from the Anjouan Betting and Gaming Commission, which authorizes companies to legally conduct online gambling. 

However, there is a common belief, or rather a myth, that Anjouan gaming licenses lack validity, legitimacy and recognition within the iGaming community. 

This (wrong) impression came from the idea that the Anjouan gaming license is relatively new compared to common and more entrenched licensing authorities, like Curacao or Malta. 

However, if you prefer online casinos that operate under a Curacao gaming license, then you should play at Metaspins crypto casino or Mirax casino. 

But the reality is, the Anjouan gaming license, which Goldwin casino holds, is fully legitimate, and is a valid permit that ensures a fair, safe, and transparent gaming environment for both players and operators.

All in all, this means that Goldwin casino is an online gambling platform legally authorized to conduct gaming operations for any and all games of chance and wagering.

Responsible gaming

Responsible gaming is viewed as a policy of customer care and social responsibility, and as such, Goldwin casino endorses it, like the vast majority of online casinos. 

Although this platform has dedicated a whole page to responsible gaming, it seems like there are not much responsible gaming tools available compared to other online casinos. 

For instance, Goldwin casino offers just financial limits (which they do not define what they mean, but probably refer to deposit limits) and session time limits (which will not allow you to continue playing above the pre-set time limit in any one session). 

Of course, there is a self-exclusion option that is available at a player’s request, which will take effect within 24 hours from the moment of receipt of this request by Goldwin casino’s support team. 

However, Goldwin casino online partners with gambling counseling organizations which provide support and help to players who feel that they may have lost control over their gambling habits. 

These are organizations such as Gambling Therapy, Gamblers Anonymous and Responsible Gaming Organization. 

Goldwin casino offers some filtering systems that parents can use to prevent their children from accessing, among other things, gambling websites such as CyberPatrol or Net Nanny. In our opinion, there need to be some improvements regarding responsible gaming tools in terms of expanding the quantity (and quality) of these measures, so players don’t slip into the dark side of gambling.

Legit and Fairness Rating: 5/10

💰 Goldwin Casino Review – Bonuses and Promotions

Goldwin casino offers various bonuses and promotions, and the welcome package offer is probably the most enticing and attractive to new players. 

Indeed, Goldwin online casino really has an interesting welcome bonus which instantly caught our eye. 

Generally speaking, there are not many online casinos that offer 4 deposit welcome bonuses, with 4 different wager-free spin options to claim for the first ever made deposit. 

Practically, this means that Goldwin casino offers free spins that carry no wagering requirements, meaning you will be able to withdraw your winnings as soon as you make them, no strings attached.

Although the welcome bonus package (and other bonuses on this platform) sounds great, many players complain that the terms for Goldwin bonuses and wagering requirements are not clear enough or are misleading. 

Jump into a Wild Tornado casino, to experience a staggering welcome bonus offer, which may leave you speechless (in a positive way, of course).

Besides the welcome bonus package, there are other promotions available at Goldwin casinos, not just for new players, but for existing customers as well. 

We are talking about Weekend Cash Drops, Fresh Game Frenzy, Midweek Mystery, Magnificent Mondays, and Upscale Sundays. 

Welcome Bonus Package at Goldwin Casino (250% Up to 600 EUR + 750 No Wagering Free Spins)

For sure, the welcome bonus package at Goldwin online casino appears as a unique offer to new players. It consists of 4 deposit bonuses, or rather, 4 steps.

Each of these steps offers something unique to newcomers. 

Now, when it comes to the welcome bonus package itself, all freshly registered players can claim one of four different free spins no-wagering solutions, which then extends to a 100% deposit match bonus up to 300 EUR with your first deposit.

After that, you will get a 50% bonus up to 250 EUR with your second deposit, and a 100% bonus up to 50 EUR with your third deposit. 

Any offer can be claimed up to 3 times for your first 3 deposits.

But, don’t forget there is a fourth deposit bonus (or 4^th step) within the welcome bonus package which provides you with 200 free spins. 

All things considered, you will get a 250% bonus up to 600 EUR + 950 free spins (of which 750 free spins have no wagering requirements). 

We can say this is quite a generous offer that all new players should definitely use and take advantage of, particularly due to the combination of no wagering free spins and a deposit match bonus. 

But we strongly suggest you thoroughly read Goldwin casino’s terms and conditions regarding bonuses, so you don’t get into a really unpleasant situation where you cannot withdraw your winnings from bonus funds. 

Now, let’s break down these four steps of Goldwin casino’s welcome bonus package offer. 

First step (First deposit bonus)

The first step of the welcome bonus package allows you to choose between four free spins – no wagering offers. 

So, these practically wager-free spins, they carry no wagering requirements, meaning you can withdraw your winnings from Goldwin casino free spins the moment you make them.

All no-wagering free spins can be used on the Book of Dead slot game, by renowned provider Play’n Go. 

• The first option brings you 250 no-wagering free spins with a minimum deposit of 50 EUR/USD.
• The second option brings you 200 no-wagering free spins with a minimum deposit of 40 EUR/USD.
• If you choose third option, you will get 150 no-wagering free spins with a minimum deposit of 30 EUR/USD.
• Finally, choosing the fourth option provides you with 100 no-wagering free spins with a minimum deposit of 20 EUR/USD.

You can claim any of these no-wagering free spins options up to 3 times for your first 3 (three) deposits.

Also, with your first deposit you can claim a 100% deposit match bonus up to 300 EUR/USD. 

Second step (Second deposit bonus)

When you make your second deposit at Goldwin casino, you’ll be able to claim a 50% bonus of up to 250 EUR/USD. 

You can use this casino bonus to play anything you like, including live dealer games hosted by real-life professional dealers.

The minimum deposit required here is 20 EUR/USD. 

Third step (Third deposit bonus)

Once you make your third deposit ever, you will get another bonus – a 100% deposit match bonus up to 50 EUR/USD. Since this bonus matches your deposit, it is called a match bonus, which means you will be able to play with twice the money. 

For example, if you made a deposit of 30 EUR/USD, you will get another 30 EUR/USD (which is a 100% deposit match bonus), so you will have 60 EUR/USD to play with. 

To claim this bonus, you have to deposit at least 20 EUR/USD. 

Fourth step (Fourth deposit bonus)

As for your fourth deposit, Goldwin casino gives you 200 free spins you can use for the Legacy of Dead slot game, which is Play’n GO’s masterpiece. 

However, you have to make a minimum deposit od 20 EUR/USD to claim this offer. 

All in all, the welcome bonus package at Goldwin casino includes a 250% bonus of up to 600 EUR + 750 no-wagering free spins. 

This offer concludes the welcome bonus package. 

While writing Goldwin casino review, we noticed that a significant part of bonus requirements is ambiguous, or even contradictory at some parts. 

So, while the welcome bonus package at Goldwin casino may seem appealing, we encourage you to stay cautious and be careful when claiming this offer. 

This also applies to other promotions available on this platform, which you can learn more about below.

Other promotions at Goldwin casino

Weekend Cash Drops

Weekend Cash Drops is a promotion available to existing customers who have made at least 1 deposit. 

Every weekend, keep an eye out for surprise cash drops on your favorite slot games, because reward drops can get as high as 500 EUR/USD per hour. 

The minimum bet you have to make is 0.30 EUR/USD or currency equivalent on slots during the promotional period.

Keep in mind that only cash bets are eligible.

Fresh Game Frenzy

Every Tuesday and Wednesday you can claim free spins on brand-new games from Pragmatic Play, Play`N Go, Hacksaw Gaming and other gaming providers. 

The minimum deposit you need to make for this bonus is 20 EUR/USD or its currency equivalent.

However, Goldwin casino does not specify how many free spins you can get once you make the deposit. 

It could be Goldwin casino 15 free spins, 50 free spins, 100 free spins or even more! 

Midweek Mystery

As the name of this promotion suggests, it is a bit of a mystery offer. Or, as they say at Goldwin casino: “You never know when that secret offer will show itself”. 

Once a week, Goldwin casino surprises players with a mystery bonus!

Now, once you’ve signed up and made an account, when you click on the “Claim offer” button, details regarding the minimum deposit and the offer will be sent to your email.

So, if you like surprises, this offer is definitely for you. 

Magnificent Mondays

The start of the week at the Goldwin casino can get you a 50% bonus of up to 100 EUR. 

The minimum deposit amount that will qualify you for the bonus is 50 EUR or its currency equivalent.

This offer is available only on Mondays. 

Once you claim this bonus, you will receive it immediately, and it will be visible in your bonus balance.

However, there is a wagering requirement here. The bonus and the deposit will need to be wagered 35 times before the bonus can be withdrawn.

Upscale Sundays

Every Sunday Goldwin casino rewards its players with 100 free spins. 

However, the minimum deposit amount that will qualify you for 100 free spins is 100 EUR accumulated between the previous Monday and the previous Thursday, or its currency equivalent.

So, if you’ve made at least a 100 EUR deposit amount between the previous Monday and the previous Thursday, you will be able to claim 100 free spins on Sunday. 

Not only that, you will be awarded a 40% bonus up to 150 EUR if you deposit the minimum amount of 50 EUR or its currency equivalent.

So, the Upscale Sundays promotion consists of 100 free spins and a 40% bonus offer up to 150 EUR. 

What About the Goldwin Casino Bonus Codes 2025 for Existing Customers?

Currently, at the time of writing this Goldwin casino review, there are no Goldwin casino bonus codes 2025 for existing customers available directly on this platform. 

In other words, no bonus codes are required for any bonus or other promotional offer at Goldwin casino, as we could see in our previous paragraphs. 

The exact same thing applies to Goldwin casino bonus codes 2025 free spins for existing customers. 

Regarding the existing customers (players that already have an account at Goldwin casino, not freshly registered ones), you do not need to enter or type in any bonus code to claim any free spin offer we were talking about. 

For instance, in the Upscale Sundays promotion, you will get 100 free spins, if you have made a minimum deposit amount of 100 EUR between the previous Monday and the previous Thursday.

Or, you can claim free spins in the Fresh Game Frenzy promotion with no bonus code required. 

However, there is a possibility to find Goldwin bonus codes 2025 for existing customers on other (external) websites, but on Goldwin casino’s website per se, these codes are not available. 

Is There a Goldwin Casino No Deposit Bonus?

We’ve seen that Goldwin casino offers no-wagering free spins within the welcome bonus package. 

On the other hand, at the time of writing this Goldwin casino review, there is no fixed Goldwin casino no deposit bonus directly available on their website. 

However, there is a chance to win no deposit free spins at the Gold Spinner game.

After every first deposit of the day, you’ll receive a free wheel spin. Once 6 hours have passed, you may spin the wheel again. Some of the winning segments of this game are jackpot, no wagering spins, double bet bonus, and no deposit free spins. 

Either way, to participate in this game, you have to make a first deposit.

Also, you can probably find Goldwin casino no deposit bonus codes on other sites or forums. 

In order to withdraw the winnings from this type of Goldwin casino no deposit bonus, you need to have completed at least one deposit of 20 EUR/USD or equivalent currency, and fulfill the wagering requirements.

The maximum withdrawal from a Goldwin casino no deposit bonus is 100 EUR, or the equivalent in any other currency.

In addition, in this Goldwin casino review we have discovered there is no a Goldwin casino free chip no deposit offer directly available on their website. 

What About Goldwin Casino 15 Free spins?

At the time of writing this Goldwin casino review, this platform does not offer Goldwin casino 15 free spins. 

But, don’t let this discourage you. 

There are many other promotions that offer more free spins, especially when it comes to the welcome bonus package, where you can choose between 250, 200, 150 and 100 no-wagering free spins.

VIP Program at Goldwin Casino and Tournaments

Goldwin casino’s VIP program comes with 9 tiers and an astonishing 125 levels, which is probably one of the most extensive VIP clubs in the online casino industry. 

This multi-tier rewards system begins with a Bronze tier and ends with a Prime tier. Each tier offers unique perks and prizes to enhance your gaming experience.

Every spin contributes towards your level increase, which means the more you play, the more your level XP increases.

The VIP program is available for any player that has made at least one deposit.

TIER	LEVEL	PERKS
Bronze Tier	1-15	Bonus Rewards unlockedTournaments unlocked
Silver Tier	16-30	Special Daily PromotionsPersonalized Deposit Bonuses
Golden Tier	31-45	Exclusive Event PromotionsBirthday Bonus
Platinum Tier	46-60	Activity No-Deposit GiftsBonus-Back unlocked
Diamond Tier	61-75	Increased Deposit & Withdrawal limitsPersonalized Free Bonuses
Prestige Tier	76-90	Cash-Back unlockedPrioritized Withdrawals
Elite Tier	91-100	Real-Life PrizesSpecial Event Invitations
Deluxe Tier	101-125	Coming Soon
Prime Tier	101-125	Coming Soon

Delux Tier and Prime Tier are only declaratively stated, and it remains unclear what benefits and rewards they offer. 

Traditionally, Goldwin casino has designed thrilling weekly tournaments, which offer players an opportunity to compete for big prize pools.

At the time of writing this Goldwin casino review, some of the tournaments are active, like BlackJack Heat with €200,000 prize pool and Spin Clash with €17,000 prize pool. 

Nevertheless, some of the tournaments at Goldwin casino are finished, like Reel Rumble, Dead Zone, Big Bass Tournament, Megaways Madness and Reels of Glory.

Bonuses and Promotions Rating: 5.5/10

🎮 Goldwin Online Casino-Style Games

Goldwin casino game lobby is powered by over 40 different providers, including Evolution Gaming, Playtech, Play’n Go and Pragmatic Play, with over 5,000 different games.

In this Goldwin casino review, we have found two categories of all games on this platform. In other words, Goldwin casino has grouped all games into two different sections. 

Mainly, there are online slot games, which make up the vast majority of all games, as is the case with many other online casinos. 

The second category refers to live casino games, which includes lottery, table games, live dealer games, game-shows, video poker and other games. 

Compared to many other online casinos, this is not the most diverse selection of games we have come across. 

Nevertheless, the gaming library is visually well arranged with relevant categories you can choose from, and there are also substantial filtering options on their website. 

If you know exactly which game you want to play, then you can easily click on the search bar in the upper-left corner and type in the name of that game. 

Goldwin casino also allows you to filter games using different dividing sections – category of the game, provider of the game, or you can order games by their popularity, name or payout. 

Slots and Providers

Slot games come in different types and varying themes, and with almost any online casino out there, this is the most diverse section of games. 

They are divided into categories like “All”, “Recommended”, “Bonus Buy”, “New Games” and “Drops and Wins”. 

As expected, there are classic slot machines with three reels or more, but we have found jackpot slots like Aztec Gems Deluxe, Fire Strike 2, The Ultimate 5 and Divine Fortune Megaways. 

Some of the top slot games at Goldwin casino include, but are not limited to, Big Bass Splash, Rich Wilde and the Book of Dead, Wolf Gold, Legacy of Dead, The Dog House Multihold, and Bigger Bass Bonanza. 

The good thing is all these games are available in demo mode, which means you can try them before you spend any real money. 

Also, when you hover over the game, the name of the software provider will show up, which is a convenient option if you prefer games by a particular gaming developer. 

Some of the gaming providers at Goldwin casino include:

• Amatic
• BGaming
• AvatarUX
• Blueprint
• Evolution Gaming
• Habanero
• MPlay
• Kalamba
• Spribe
• Yggdrasil
• Pragmatic Play
• Play’n Go

Live Casino

Live casino games are powered by Evolution Gaming, Play’n Go, Pragmatic, Playtech and Better Live. 

Here, you will find various live dealer games, including roulette, blackjack, baccarat tables, along with live game shows. 

So, if you are, let’s say, blackjack fan, at Goldwin casino you will appreciate games such as Blackjack Lobby, Multihand Blackjack, Blackjack 11, American Blackjack and others. 

If you’re more of a roulette person, then you can play live games like Roulette Lobby, PowerUP Roulette, Mega Roulette, Lucky 6 Roulette, and others. 

All you need is a decent internet connection, and from the comfort of your home you can engage in high-definition graphics and seamless real-time streaming. 

However, there are some game categories that are completely lacking content. For instance, when you enter the “Live Casino” section and head to the “Table Games” category, you will find no results there, which doesn’t give the right impression.

Casino-Style Games Rating: 5.5/10

💵 Goldwin Casino Review – Payment Methods

Goldwin casino has a decent selection of convenient payment methods that players can use. They cover a range of preferences, from debit and credit cards, through e-wallets, to prepaid cards, instant banking, fast bank transfers and bank transfers.

Besides accepting fiat currencies, we have to mention that Goldwin casino is a crypto-friendly casino, which means this platform also accepts cryptocurrencies, like Bitcoin. 

However, if you prefer online casinos that offer more cryptocurrencies, then Metaspins Crypto casino or Katsubet casino are perfect choices for you. 

The following are the payment methods at Goldwin casino:

• Sofort
• MiFinity
• Ecopayz
• MuchBetter
• Bitcoin
• Netteler
• Skrill
• Trustly
• Paysafecard
• VISA
• Neosurf
• Interac
• Cashtocode
• Giropay
• MasterCard
• Zimpler
• Jetonbank

Goldwin Casino Deposit Methods

The minimum deposit amount at Goldwin casino is 20 EUR/USD or currency equivalent.  

However, the maximum deposit limit varies depending on the payment method and the player’s level in the VIP program. 

You can deposit via the most trusted payment methods of the moment: VISA, MasterCard, Trustly, Sofort, Skrill, Ecopayz, Neteller, Paysafecard and Zimpler.

Goldwin Casino Withdrawal Methods

When it comes to Goldwin casino withdrawal methods, you can use VISA, MasterCard, Trustly, Skrill, Ecopayz, Neteller, Paysafecard, Zimpler and Bank Transfer. 

Keep in mind that Goldwin casino allows cashout only through payment systems you previously used to deposit. So, if you made a deposit using a VISA card, then you can also make a withdrawal using the same payment method. 

If you have deposited using a prepaid card, then you can use bank transfer for your cashout.

The minimum withdrawal amount is 100 EUR/USD or currency equivalent. 

However, the maximum withdrawal amount is:

• Per transaction: 2,000 EUR/USD or currency equivalent
• Weekly: 5,000 EUR/USD or currency equivalent
• Monthly: 20,000 EUR/USD or currency equivalent

Bear in mind that you will have to prove your identity and verify your account every time you make a withdrawal of funds amounting to 2,000 EUR or more.

Payout time depends on the payment method, but ultimately, Goldwin casino processes your payments within 24-48 hours. 

For VISA and MasterCard, it can take up to 2-3 days. For Skrill, Neteller, NeoSurf and Ecopayz, payout time can take up to 24 hours. 

Bank transfers can take up to 3-5 business days. 

But here’s the thing you should be aware of. 

Although Goldwin casino advertises reasonable payout times, there are a lot of players who complain about serious delays in processing withdrawals. 

Believe it or not, sometimes this can take up to several weeks, which is really too much time to wait. 

Payout time is one of the most important aspects of each and every online casino, as withdrawal delays can really be frustrating, and players can easily lose trust in the casino because of this and never come back again to play. Therefore, we can’t rate high payment methods at Goldwin casino.

Payment Methods Rating: 4/10

🛡️ Goldwin Casino – Trust and Safety

Your financial and personal data at Goldwin casino are protected by SSL encryption. 

This way, players’ sensitive information won’t end up in the wrong hands, as SSL encryption means that this casino guarantees the integrity of online data transmission.

All information on your account held by Goldwin casino is securely data warehoused and remains confidential.

Games, products and other features provided by Goldwin casino are supplied by companies which are fully compliant with relevant regulations and gaming legislation.

Also, Goldwin casino uses RNG (Random Number Generator), in order to confirm the integrity of the casino games and to determine the random outcome of such games.

This practice ensures random results, and the randomness of the RNG is a strong indicator of a reliable and fair gaming environment for all players. 

However, we need to say that many players – even the most experienced ones – suspect that RNG outcomes are manipulated. 

Are VPN and Bonus Hunting Allowed at Goldwin Casino?

Goldwin casino explicitly prohibits use of VPN, and we don’t recommend using VPN to evade restrictions and claim bonuses and other offers at Goldwin casino. 

For instance, if you wish to join the Goldwin casino from the location this platform highlighted as a restricted country or territory, using a VPN, proxy or similar service that masks or manipulates the identification of your real location, it is going to be considered a breach of their terms, and may constitute a criminal offense under applicable regulations.

Basically, if you try to cheat the system, you will cause yourself more harm than benefits.  

Almost the same thing applies to the practice called bonus hunting or bonus abuse. It’s a deliberate strategy of capitalizing on casino bonuses to increase chances of winning without risking too much of your own money.

Goldwin casino absolutely does not allow this kind of practice, and they label these players as “bonus seekers”.

For instance, according to Goldwin casino, a bonus hunter or bonus seeker is a player who uses VPN, proxy or masks an IP address to create multiple accounts in order to claim multiple bonuses/promotions.

If Goldwin casino reasonably suspects that a player is engaging in promotional abuse (AKA bonus hunter), operators on this platform can take any or all of the following actions against such a person:

• Void all funds in the player’s account
• Void any bonuses and pending bonuses
• Terminate the player’s account
• Revoke your eligibility to receive any bonuses and participate in any promotions

So, the message from Goldwin casino is quite clear. Gamble responsibly, play by the rules, stay fair and don’t try to outperform the system. 

Trust and Safety Rating: 5.5/10

🛠 Customer Support

On the surface, Goldwin casino online offers decent customer support that is available through many channels on their website.

But, is it really like that in practice?

Also, Goldwin casino has dedicated a complete page to contacting their support team, although this doesn’t differ much from other casinos.

There you can choose how you are going to reach out to Goldwin casino’s operators, depending on the complexity of your question or inquiry. 

If you need fast assistance and quick responses, Goldwin casino offers a 24/7 live chat customer service option. 

There, you should be connected to human agents within just a couple of minutes, and they are supposed to help you out directly and professionally. 

Speaking of quick answers, we found a thorough FAQ section on their website that addresses the most common issues players face regarding their accounts, payments, withdrawal methods, bonuses, technical queries, and more. 

Alternatively, if you are dealing with a more complicated issue that requires time to be solved, you can send an email to Goldwin casino. Their email address is support@goldwin.com

You can also fill in the contact form and send them a message on the “Contact Us” page. 

Last, but not least, you can directly call them and speak to their customer support team directly. 

But, be cautious and mindful. 

Many players describe that Goldwin casino’s customer support team offers generic or evasive responses, particularly if you are experiencing issues with payout and verification. 

There are reported cases where live chat agents do not take complaints seriously or effectively.

Customer support at every online casino should be professional, polite and effective. If they do not care about players, why would players care about that online casino and spend their money there? 

Also, the phone number Goldwin casino provided on its website has a German international dialing code, which can skyrocket your phone bill if you are calling from abroad. 

Regarding social media networks, Goldwin casino only refers to Telegram, with the absence of links to other social media channels, like Facebook, Instagram or X. 

Customer Support Rating: 5/10

📲 User Experience

Goldwin casino offers a user-friendly and easy-to-navigate design, with black background and golden attributes, which is symptomatic if we take into account the name of this casino. 

And, that’s a nice visual touch, as the look of Goldwin casino’s website is not way too vibrant or colorful, compared to many other similar gambling platforms.

Interestingly enough, the main feature on their homepage is not a welcome package bonus, as most online casinos tend to set striking bonus features at the most visible place on the homepage, in order to attract more new players. 

With Goldwin casino, that’s not the case, as they have decided to set 2 main menus. 

One of them is a sliding menu with 7 different slides, from left to right.

This menu begins with the Golden Cashwave, which invites players to open gifts, and then extends to live dealer games, an option to refer this casino to friends, so you can claim high-value rewards, Drops and Wins, and tournaments. 

A welcome bonus package we were talking about comes at the end of this slider!

The second main menu is a feature that invites players to play the above-mentioned Gold Spinner game. 

All in all, the menus and visuals are easy to use, and thanks to well-sorted filtering options and categories, it is really easy to find what you are searching for. 

In the upper-right corner of the homepage, right next to the “Log In” and “Sign Up” buttons, there is a search bar which allows you to search for games and providers you prefer. 

If you click on the three lines in the upper-left corner of the homepage, it will textually show you all the main categories of the website, which include “Online Casino”, “Refer a Friend”, “Games”, “Live Casino”, “Promotions”, “Rewards”, “Telegram Casino” and a “Welcome Package”.

The website is available in four different languages: English, German, Spanish and French. 

Finding games and game providers is also simple, thanks to well-sorted menus and filtering functions.

The good news is that you don’t need to scroll endlessly if you want to find the most important information about the Goldwin casino – their Terms and Conditions, Contact, Privacy Policy, and more – which is located at the bottom of the website. 

In a matter of seconds, you will get there, just through a few mouse scrolls. 

Is there a Goldwin Casino Mobile App?

There is no native Goldwin casino mobile app, but the mobile website works great! When you switch from desktop to mobile version, don’t worry – the visuals, graphics and other features remain untouched.

The website is responsive and mobile-friendly, meaning it is fully optimized for Android and iOS mobile devices. 

Regardless of your mobile device’s screen size, Goldwin casino runs smoothly and flawlessly, without lags, bugs and glitches. 

In other words, you can open Goldwin casino on your favorite mobile browser, like Chrome, Internet Explorer or Safari, and then create an account, make deposits, cash out winnings, claim bonuses, and the list goes on. 

User Experience Rating: 7.5/10

📝 Goldwin Casino Review – Final Verdict

As you can see, in our Goldwin casino review we meticulously examined the most relevant parts and categories of this gambling platform. 

Unfortunately, when we dug deeper into Goldwin casino, we came to the conclusion that players should be really careful and mindful when joining this platform. 

This is exactly the reason why Goldwin casino didn’t quite meet our expectations. 

The combo welcome bonus is undoubtedly the top aspect of this casino, particularly due to the high number of no-wagering free spins, although some bonus and wagering requirements remain unclear. 

The game selection is not the biggest one we have seen, but it covers a wide range of types and genres. 

However, there are some game categories that are completely lacking content. For instance, when you enter the “Live Casino” section and head to the “Table Games” category, you will find no results there, which doesn’t give the right impression.

Goldwin casino offers a comprehensive VIP loyalty program, excellent customer support and a neat user experience. 

This gambling platform should work more on their customer support, as players rely on quick and dependable help if they experience any type of problem.

Although Goldwin casino calls itself a crypto casino and invites players to “join the future of VIP crypto casinos”, the only cryptocurrency available is Bitcoin, so we expect this to be fully expanded in the future, with a broad range of cryptocurrencies

We kindly suggest that you thoroughly read the Terms & Conditions of Goldwin casino before making any decision regarding joining this online gambling platform. 

We hope you enjoyed our Goldwin casino review, and don’t hesitate to tell us what you think. 

Goldwin Online Casino Final Rating: 5.4/10

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MAIN (WELCOME BONUS)

• 250% Up to 600 EUR + 750 No Wagering Free Spins
• Wagering requirement: No Wagering Free Spins, Bonus 35x
• Minimum Deposit: 20 EUR/USD

OTHER (SPECIAL) BONUSES

Weekend Cash Drops

• Cash drops as high as 500€/$ per hour
• Wagering requirement: No
• Minimum bet: 0.30 EUR/USD

Fresh Game Frenzy

• Free spins

• Wagering requirement: 35x
• Minimum deposit: 20 EUR/USD

Midweek Mystery

• Secret offer issued via email 
• Wagering requirement: N/A
• Minimum deposit: N/A

Magnificent Mondays

• 50% bonus up to €100
• Wagering requirement: 35x
• Minimum deposit: 50 EUR

Upscale Sundays

Minimum deposit: 100 EUR between the previous Monday and the previous Thursday for FS, 50 EUR for bonus

40% bonus up to 150 EUR + 100 free spins

Wagering requirement: 35x for free spins, 35x for bonus