Privacy Policy

This privacy policy outlines how and when Gambonus.com collects, uses and shares personal information about our visitors when they access or use our website.

We are fully committed to handling your personal data with care and in compliance with applicable data protection laws. Also, we want to ensure full transparency regarding how your personal information is handled.

In this Privacy Policy we will explain when, why and how we process information which may relate to your personal data.

By accessing and using our website, you agree and consent to the practices described in this Privacy Policy, which include the collection, transfer, manipulation, storage, disclosure and other uses of your personal information.

1. What Personal Data Do We Process?

When you access, use and interact with Gambonus.com, we may gather various types of information, which may include:

Email address
Country
IP address
Date of birth
Password
Website usage
Gender
Age
Location data
Information related to your use of our website
Content you upload and submit to our website, such as, posts, images, videos, comments, personal preferences, opinions, complaints and messages via our contact or chat systems
If submitting complaints, the account name or username and email registered with the external gaming platforms, such as casino or gaming operator against which the complaint is directed.
Other information. This refers to any other data or information you may choose to provide directly to us, or we might require other information from you. For instance, we may collect other information when we handle a complaint submitted by you, when you use the forum and live chat functions or otherwise communicate with us.

2. What Do We Use Your Personal Information for And When Do We Process Your Personal Information?

When you access our website and use its services, we will collect information directly from you.

We collect your personal information and analyze it in our systems and database for several essential reasons:

To operate, maintain, and improve the quality and functionality of our website, according to user preferences.
To provide a better service and user experience, based on user behavior.
To detect, identify, mitigate, address and prevent security issues and perform maintenance and debugging.
To prevent abuses on our website.
To create and manage your account with us.
To provide customer support and communicate with you and respond to your inquiries, for example, via our “Contact us” form.
To send out promotional and marketing emails relating to products and services. See also Section 5 below on Direct marketing.
To comply with our legal or regulatory obligations and establish, exercise or resolve legal claims and disputes.

We only process your personal information when we have a valid legal basis for doing so for the purposes set out in this Section 2.

Typically, and in most cases, the relevant legal basis for processing your personal information is that the processing will be one of the following:

In case we have your explicit consent to use your personal information (for example, subscribing to newsletters and direct communication with you through our mailing list);
In case our use of your personal information is necessary to support ‘legitimate interests’ that we have as a business (for example, to improve our products and services, or analyzing site usage to enhance functionality), in a way that is proportional and respects your privacy.

Leads and Marketing Communication

We also process personal information about leads for marketing purposes.

If you interact with our marketing content or campaign per email, we may use your responses to provide you with relevant tailored content or offers.

Your consent is the primary legal basis for processing this personal information.

3. Who Do We Share Your Personal Information With?

We may send you informational, commercial and promotional content in accordance with your marketing preferences.

You can always opt to stop receiving our promotional emails by clicking the “Unsubscribe” button and following the instructions included in every email.

We may share your personal information with trusted third parties to help manage our business, or for the other purposes outlined in this policy. This includes, but is not limited to:

Our analytics service providers, including Google Analytics, who process personal data for monitoring and improving user experience, and for their own purposes as Data Controllers. Please refer to our Cookie Policy in Section 7 in order to identify how you may prevent access to your personal information by analytics providers.
We may also disclose your personal data to legal authorities or regulators if required to do so by law or to protect our legal interests or security.

4. International Transfers

Some of the service providers we work closely with are located outside the European Union.

This means we may allow access to your personal information to third parties who may be located outside the European Union.

We will always take steps and appropriate safeguards to ensure that any international transfer of your personal information is managed to protect your rights and interests.

We may also disclose your personal information if we receive a lawful request from a foreign law enforcement body or regulatory authorities outside the European Union.

Any requests for your personal information that we receive from law enforcement bodies or regulatory authorities from non-EU countries will be carefully checked before personal data is disclosed.

5. Direct Marketing

The data we collect about you, we may use for direct marketing purposes. We may send you marketing emails about our latest features, offers, products or services — either directly or in partnership with third parties.

You can always choose to say no to further direct marketing, at any given time. You can opt out by:

Clicking the “Unsubscribe” link in any marketing email we send you;
Contacting us directly and requesting not to send you any further marketing emails (see Section 9);

We appreciate and respect your preferences, and upon your request we will stop further marketing communication.

6. Data Retention – How Long Do We Keep Your Personal Information?

We will retain your personal information only for as long as necessary to fulfill the purposes listed in Section 2 of this Privacy Policy.

When your personal data is no longer required, it will be securely deleted or anonymized.

7. Cookie Policy

Gambonus.com uses cookies to enhance your browsing experience.

Cookies are text files with small pieces of data that are used to identify your computer as you use a network. They (cookies) are stored on the browser or hard drive of your computer or mobile device when you visit a webpage or application.

Data stored in a cookie is created by the server upon your connection. This data is labeled with an ID unique to you and your computer.

All in all, the purpose of cookies that are placed on your device is to support features like personalized content, analytics, and functionality, and to make your browsing experience on our website as smooth as possible.

By using our website and its services, you agree to the use and storage of cookies on your computer or device.

You can view and browse our website without cookies, but certain features and parts of the website may not work as intended or the navigation will be slower.

If you do not want to use cookies while browsing our website, you can set your internet browser to control or disable them, by deactivating the relevant option in the system settings of your browser.

You can also choose to delete stored cookies in the system settings of your browser at any time.

Always keep in mind that if you do not accept any cookies on our website, it may restrict the functionality of our offerings.

Also, third-party cookies are stored and used by other organizations or websites, for example, Web analytics tools.

For more information about third-party cookies, Web analytics tools and the measurement of reach, please read below this cookie policy:

Google Analytics. This cookie is placed by Google. It enables our website to learn information about our users’ behavior and use of our site, such as the time of visit, the pages viewed, paths of navigation, whether the user has visited the site before and the websites visited prior to visiting ours.

8. Changes To This Policy

We may update this policy periodically, from time to time, by publishing a new version on our website.

We encourage you to check this page regularly to stay informed about any updates, and to ensure you are satisfied with any changes to this policy.

When we make changes to this policy, we will notify you via email or update the notice on our website.

9. Questions and Complaints

If you have any questions, requests or concerns about this Privacy Policy, or you wish to delete your personal information, do not hesitate to get in touch with us at any moment, via our contact form or by sending us a direct message via email.

Feel free to visit our Contact Page for full details.